We’d appreciate the opportunity to investigate this matter further and make things right. Hello, Andrew! We regret to hear about your experience with PureTalk thus far and genuinely apologize for the inconvenience you and your family have been caused. Thank you for your feedback, which always helps us improve the PureTalk experience. If you would like to request a refund for your initial order, please contact our Customer Service team at 1-87 for further assistance. After reviewing your account, we can confirm all three phone numbers were ported out of PureTalk on. We truly apologize for your experience with PureTalk this is certainly not the experience we’d like you to have. The credit of $69.63 will apply to your upcoming bill on 03/14/23.Įdited : Hi, Andrew! Thank you for providing your account information. Our goal is to provide a 5-star customer service experience, and because you are a valued PureTalk customer, we have applied one month of free service to your account. Edited: Thank you for providing this information. Could you please provide us with the mobile phone number and email address associated with your PureTalk account? We will be awaiting your reply. We would appreciate the opportunity to look into this matter further. After logging in, select the Billing tab and scroll down to view the billing invoices. You may review your recent transactions by going to and logging into your Account Portal. We apologize for any inconvenience this has caused. After reviewing your account, we confirm one charge for 92.14 was made on. Customers may add high-speed data through their account portal online at At this time, we only support international roaming in Canada and Mexico. Once you reach your allotted high-speed data, the speed throttles down to 256 kbps. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Oh no, Paul! We're sorry to hear about your experience with PureTalk thus far.
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